Contact Us \ FAQs
You may fill up a request form online under menu SIGN UP -> Request to Open New Trading Account and our Customer Service Officer will assist you in getting a Dealer's Representative and/or Futures Broker’s Representative.
The Dealer’s Representative and/or Futures Broker’s Representative will contact and assist you in opening the account(s); OR
Visit any of our branches to appoint a Dealer's Representative and/or Futures Broker’s Representative to handle your securities and/or derivatives trading account.
The minimum age is 18 years old.
Securities trading account
- Trading Account Application Form (duly completed and signed)
- CDS Application for Opening of Account Form (duly completed and signed)
- Copy of your National Registration Identification Card (NRIC) or Passport (for non-Malaysian), to be certified by our Dealer’s Representative
- Latest EA Form, Pay Slip or Bank Statement
Derivatives trading account
- Trading Account Application Form (duly completed and signed)
- Client Agreement (duly completed and signed)
- Copy of your National Registration Identification Card (NRIC) or Passport (for non-Malaysian), to be certified by our Futures Broker’s Representative
- Latest EA Form, Pay Slip or Bank Statement
For securities trading account, you are required to open a CDS account to link to your securities trading account(s). As an individual, you are allowed to maintain only one (1) CDS account with us even if you wish to open more than one (1) securities trading account with us. All of your securities trading account(s) will be linked to a same CDS account.
No CDS account is required for the opening of a derivatives trading account.
No charges to open a securities or derivatives trading account. A fee of RM10.00 levied by Bursa Malaysia Depository Sdn Bhd will be charged for opening of a CDS account.
You can make an appointment with your Dealer's Representative and/or Futures Broker’s Representative to assist you in completing your application and to witness your signatures. Alternatively, you may get your documentation attested by a Notary Public if you reside overseas.
You can write to us or submit our Trading Account Updating Form and/or CDS Account Updating Form for the changes required. We will verify your signature before accepting your updating request.
Affin Hwang eInvest online trading is an Internet securities and derivatives trading system developed exclusively for our clients. It provides you with the ease and convenience in trading in the local securities and derivatives market of Bursa Malaysia. It allows you to have 24-hour on-line access to all information pertaining to your investment decisions through your personal computer and mobile devices.
There are 2 types of online access, namely BASIC version and FULL version. Below is the comparison of the features of BASIC and FULL version access:
|No||Feature||BASIC Version||FULL Version|
|1||Real time stock prices and indices of Bursa Malaysia|
|2||Tracking and graphs of stock information and indices|
|3||Historical stock information with technical analysis|
|4||Stocks portfolio and favourite stocks watchlists|
|5||Latest market news and corporate announcements|
|6||Market information of Derivatives|
|7||Research materials compiled by Affin Hwang Research’s team|
|8||Up-to-date information on client's latest transactions including phone order and on-line order confirmation and matching|
|9||Transaction history of client's trading account|
|10||Online trading including placement and amendment|
Yes. As long as there is internet connection, the online trading platform is accessible from anywhere in the world.
All clients of Affin Hwang Investment Bank Berhad (“the Bank”) can apply for the online trading platform subject to the consent from the Dealer's Representative and/or Futures Broker’s Representative and the Bank's approval.
Please visit our website https://einvest.affinhwang.com, click ‘Sign Up’ and ‘eInvest Online Registration’.
You must have a valid email account and mobile phone number and a securities and/or derivatives trading account.
Please visit our website https://einvest.affinhwang.com and fill up an online request form under ‘Sign Up’ -> ‘Request to Open New Trading Account’ and our Customer Service Officer will assist you in getting a Dealer's Representative and/or Futures Broker’s Representative to open a trading account. The Dealer's Representative and/or Futures Broker’s Representative will contact you for further action.
You can register online after your securities and/or derivatives trading account has been opened. Upon approval of your eInvest application, a notification message will be sent to you by email.
A valid email address and mobile phone number are required during the online trading registration. Email shall be the main mode of communication in relation to your trade confirmation, stock alert, reset password, retrieval of your forgot password and other relevant notices and announcements related to online trading.
(Please note that you can register e-Contract statement and e-Share Payment notification using the same or different email address)
Currently, subscribing to our eInvest online trading platform's BASIC and FULL version is free of charge.
The approval process usually takes about 2-3 market days provided all documents of account opening are submitted, duly completed and signed.
For each securities and/or derivatives trading account that you wish to link to eInvest, you are required to sign the eInvest Terms & Conditions for the specific account. The additional securities and/or derivatives trading account will be linked to your existing User ID upon approval of your application.
Yes, as long as the client has a valid share trading account with Affin Hwang Investment Bank Berhad.
For FULL version application, a copy of board resolution authorizing the subscription and appointment of personnel(s) to transact online is required. A sample can be obtained from your Dealer's Representative and/or Futures Broker’s Representative.
|Processor||Intel Core2Duo||Intel Core i5|
|Memory||1 GB||2 GB|
|Hard Disk Space||15 MB and above||30 MB and above|
|Graphics Card||128 MBs||Intel® HD|
|Internet/LAN||128kbps||100Mbps or Above|
|Monitor||15" Wide||19" Wide and above|
|Monitor Resolution||1024 X 768 pixels||1600 X 1200 pixels|
|Operating System||Windows XP/Vista||Windows 7|
Internet Explorer 11.0 & above, Google Chrome, Firefox, Safari, Opera.
You may contact our Customer Service Representative at +603-8230 5555 or WhatsApp (+6011-6508 5288) from 8.45am to 5.30pm on any market day. Alternatively, you may email to email@example.com for assistance.
Try to access other websites to check whether your internet connection is working well. Try to re-establish your connection to eInvest again. If the problem still persists, you can either call the respective Internet Service Provider to enquire or contact our E-Services helpdesk for assistance.
Check to ensure that the User ID and the Password you used are correct. As part of our security features, your User ID and Password will be blocked after several unsuccessful login attempts. For immediate release of your User ID and Password, please contact our E-Services helpdesk.
The problem could be due to internal setup of your company’s office network. A company’s network is usually installed with firewall or proxy server to keep the company’s network secured and to prevent access to unauthorized websites. To enable access to the online trading platform, please ask your company's network administrator to include einvest.affinhwang.com in the list of authorized websites.
The delay in stock prices could be due to the following factors:
- Your PC and modem specification play an important role when accessing the online trading platform. To ensure efficient and smooth running of the system, the minimum requirements for the PC and modem must be adhered to. Please refer to Registration FAQ for details.
- Bad connection and slow data transmission speed. This problem is normally attributed to the quality of your communication line, the Internet traffic condition, or the quality of service provided by your Internet Service Provider.
They are, but the receiving and updating of the stock quotes or derivatives prices will depend on the internet speed.
(Please note that the system response time is dependent on a variety of factors, including trading volumes, market conditions, the quality of your communication line, the Internet traffic conditions, your Internet Service Provider, your PC processor and internet speed).
Online trading through our online trading platform is protected by the Secure Socket Layer (128-bit SSL) encryption technology, firewalls, unique User ID, Password and PIN.
However, security is a two-way effort; while we can employ the latest technology to secure the system, it is imperative that you take all the necessary precautions to protect your User ID, Password and PIN. You are advised to change your Password and PIN frequently for security and confidentiality and to log out of the system after use.
Currently you can trade all securities and/or derivatives products that are listed on Bursa Malaysia. For trading in Structured Warrants, please ensure you have understood and signed the Structured Warrants Risk Disclosure Form before trading is allowed.
You may apply for E-Trade brokerage rate but this will be subject to your Dealer's Representative and/or Futures Broker’s Representative's recommendation and Affin Hwang Investment Bank Berhad's approval.
You can place your online orders anytime, but the system will only submit your orders to Bursa Malaysia from 8.30am to 12.30pm (Malaysia time) during morning session and from 2.00pm to 5.00pm (Malaysia time) during the afternoon session on a market day.
For derivatives products, you can place your online orders from 8.15 am to 7.00 pm (Malaysia time) on a market day, depending on the trading hour of products.
Yes, you can check your order status anytime to confirm that they have been successfully received, executed, cancelled, revised or matched for the day.
Our online trading platform provides you with the option to choose the type of order you wish to place, i.e. Day Order or Good Till Date ("GTD") Order. By default, all orders submitted are treated as "Day Order" which is valid for whole day and expires by the end of the trading day for any unmatched quantity. GTD Order is a standing instruction order where any unmatched GTD Order will automatically be carried forward to the next trading day until it is matched and will only expire on the date specified by you.
Yes, you can cancel or revise your orders as long as the orders have not been fully matched by Bursa Malaysia. However, for order revision, you are only allowed to reduce the quantity. To revise the price or increase the quantity, you will need to cancel the whole order and submit a fresh one.
Yes, you can click on Report and view your outstanding position.
You still have the convenience and flexibility to call your Dealer's Representatives and/or Futures Broker’s Representative to place orders. All telephone orders will still be reflected and shown in the Order Status for you to monitor. Please note that telephone orders are not entitled to E-Trade brokerage rate (if any).
A new temporary Log-on Password or Trading PIN can be assigned to you. To retrieve the new Log-on Password or Trading PIN:
- Click on "Forgot Password" button on the home page or "Forgot PIN" button after logging in.
- Key-in User ID and answer the hint question correctly.
- The system will automatically generate a new temporary Log-on Password or Trading PIN, which will be sent to you via Email.
- Log-on Password - You will be prompted to change the Log-on Password once you have successfully logged in.
- Trading PIN - You are not allowed to trade with the temporary Trading PIN. You must change the Trading PIN under "Change Trading PIN" button at the home page before submitting your order.
You are required to contact our Customer Service Representative at +603-8230 5555 or WhatsApp (+6011-6508 5288) from 8.45am to 5.30pm on any market day or send email to firstname.lastname@example.org. After going through identity verification from us, you will receive a new temporary Log-on Password or Trading PIN, which will be sent to you via email.
As part of our security features, after 3 unsuccessful login attempts, your User ID and Log-on Password will be blocked and access to the restricted pages will be suspended. For immediate release of your User ID and Log-on Password, please contact our E-Services helpdesk.
Click on ‘Home’ after you have logged-in, to change your Log-on Password or Trading PIN. You are advised to change your Log-on Password and Trading PIN regularly for security reason.
A day in which Bursa Malaysia is open for trading.
"T" denotes the day on which a buy or sell transaction is executed. "T+1" denotes 1 market day following T. "T+2" denotes 2 market days after T day and so on.
Generated contract notes will be sent to your address/email address maintained with us by mail or email not latest by next business day (T+1).
Monthly statement will be sent to you within seven (7) days after the end of each calendar month.
A trust account or client’s segregated account means the trust account or client’s segregated account maintained by Affin Hwang Investment Bank Berhad in accordance to the Capital Markets and Services Act 2007. Your monies will be placed in a trust account or client’s segregated account.
For securities trading account, you are entitled to interest income and/or profit at 2.30% p.a. calculated on daily rest, to be credited monthly into your trust account; provided your trust account balance is RM5,000 and above. The above rate and threshold amount are subject to change.
For derivatives trading account, interest/profit is computed based on the following terms and conditions:
- the interest rate payable shall be at 1.00% p.a. or such other rates as may be determined by Affin Hwang Investment Bank Berhad (“the Bank”) from time to time;
- no interest/profit will be paid to the client where the excess fund in the client’s account is less than RM30,000.00 or where the Bank has accepted the use of collaterals to cover the Applicant’s margin requirement; and
- all interest will be computed on daily basis and monthly rest.
No interest is given on the amount deposited into the foreign trust or derivatives trading account.
You must notify the Bank in writing and monies in the trust or the derivatives trading account will be tagged and placed in a non-interest bearing trust or segregated account.
It will reflect in your trust account or derivatives trading account when the deposit is good for value.
You shall make good your margin shortfall by 2.00pm on the same day margin call is issued.
You can make payment at any one of our branch offices or to our bank accounts maintained with our panel of banks. Kindly contact your Dealer's Representative, Futures Broker’s Representative or our offices for the details of our bank accounts.
Cash upfront payment is required for trading in derivatives. You may deposit the minimum margin requirement for the product(s) that you are interested to trade. For more information, please check with your Futures Broker’s Representative or email to email@example.com or firstname.lastname@example.org
Payment through banks:
Cheque or cash payment:
Online Banking payment:
Utilisation of monies in trust
In accordance with the Rules of Bursa Malaysia Securities Berhad, if payment is not received by the due date, Affin Hwang Investment Bank Berhad has the right to institute a selling out of the outstanding purchase without any prior notification to client.
In accordance with the Rules of Bursa Malaysia Derivatives Berhad, if payment is not received by the due date, Affin Hwang Investment Bank Berhad reserves the right to liquidate the derivatives outstanding/open position without any prior notification to client.
Yes, provided the payment is for full marketable lot/(s). For example, if you purchased 6 lots, you can make part payment for 1,2,3,4 or 5 lot(s) but not in any fractions.
There are no additional charges or costs for online trades. You will, however be required to pay the charges such as brokerage, clearing fees and stamp duty, which are also levied on non-online trades.
The standard securities trading costs are as follows:
- The standard brokerage fee is 0.70% for trades value RM100,000 and below and 0.50% for trades value above RM100,000 subject to a minimum fee of RM28 for Internet trade and RM40 for non-Internet trade;
- Clearing fee is 0.03% of transaction value subject to the maximum of RM1,000; and
- Stamp duty
The standard derivatives trading costs are as follows:
- The negotiable brokerage fee;
- Clearing fee;
- Exchange levy; and
- Settlement fee.
All sale proceeds arising from selling 'ready basis' securities will be credited into your trust account on T+2. If you subsequently withdraw the sales proceeds from your trust account, the sales proceeds will be credited to your registered bank account or the cheque will be payable to your name and ready for collection by 2.00pm on T+3.
Yes. Provided you have signed an Authorisation For Payment By Direct Credit Form.
Yes. You will have to sign a Standing Instruction For Collection Of Cheque Form.
Any outstanding purchases can be contra off by subsequent sales of the same counter by T+2, except Shariah trading account
All contra gain will be paid to you after deducting contra loss(es), outstanding interests and/or any other debit charges, if any, by Contra day + two (2) market days.
You are required to settle all contra losses within two (2) market days from the day the outstanding purchase contract is sold, failing which interest will be charged on the outstanding contra losses.
Yes. Your contra gains can be off-set against your due contracts. Please contact your Dealer's Representative for the arrangement.
You can make a withdrawal request at any one of our branch offices. Kindly contact your Dealer’s Representative and/or Futures Broker’s Representative for such arrangement.
At the current stage, only clients of Cash Management Account (CMA) and Cash Management Account Islamic (CMA-i) can submit e-Withdrawal request via eInvest 'Online Platform'. This facility will be extended to other type of accounts at later stage.
No. The currency available under e-Withdrawal facility is Ringgit Malaysia only
If you submit the e-Withdrawal request successfully between 12:00AM to 11:59PM of the day, you can expect the funds to be credited into your registered bank account by next working day.
Table below shows some examples of the expected payment date:
|Request Day||Request Time||Expected Payment Date|
There is no maximum amount for withdrawal as long as it is within the balance of your trust money (adjusted by any outstanding amount and haircut). You may view your withdrawable amount indicated in the withdrawal page of eInvest ‘Online Platform’.
No. e-Withdrawal service is not accessible if you have not registered for Affin Hwang E-Payment service.
If you wish to register yourself for Affin Hwang E-Payment services, kindly contact your appointed Dealer’s Representative to sign up. Do contact your Dealer’s Representative or our Customer Service if you need further clarification.
No. Our system allows e-Withdrawal for client’s own account only. You shall not share your ID and password with any third party. In case you are not able to access to e-Withdrawal service or the service is temporarily unavailable, please contact your appointed Dealer’s Representative to request for withdrawal on your behalf.
FPX is a convenient and secure online payment solution that allows real-time debiting of your internet banking account from multiple banks.
Minimum limit per transaction = RM1.00
Maximum limit per transaction = RM30,000*
Minimum limit per transaction = RM2.00
Maximum limit per transaction = RM1,000,000*
*The above limit is subject to your internet banking limit with your preferred bank, whichever is lower.
The fees and charges are based on the type of client’s preferred bank account which will be ranging from RM0.50 - RM 1.00.However, Affin Hwang Investment Bank will absorb all the FPX transfer fees & charges.
If it is not updated for 2 hours during working days, kindly contact our customer services immediately at +603-8230 5555
For more information about FPX, kindly visit https://paynet.my/personal-fpx.html
DF is a service that allows client to settle the outstanding purchase at any time up to T+7.
You can submit your duly completed Discretionary Financing (DF) Application Form to your appointed Dealers' Representative / Remisier ("DR") or visit our nearest branch.
Once your application for DF is approved, all your purchase contract(s) that are eligible for DF will have an indicator in the Contract Statement next to the purchase contract number. These DF eligible contract(s) will be converted to DF after T+2 automatically. Purchase contract without the indication are not eligible for DF and you are required to settle the contract by T+2. Please contact your DR or our nearest branch for more details.
You will be charged DF fees on T+4 and the interest charges for DF will start running from T+3 to T+7 or untill full statement, whichever occurs first. Please contact your DR or our nearest branch for more details.
Yes, you may do so but it must be maintained with different DR. Any purchases under non-DF trading account will need to be settled by T+2. Only purchases under a trading account with DF will be automatically converted to DF contracts after T+2.
Yes, you can still settle the purchase contract either by payment or selling-off the shares (Contra) at any time within the T+7 period.
You have to settle all DF contract by T+7 as per Bursa's rules, otherwise the DF contract will be forced-sold on T+8.
No. DF will not affect your existing trading limit.
Yes, you will need to submit the Discretionary Financing (DF) Termination Request form to opt out. Once opt out, the DF trading account will no longer be tagged as DF and all purchases thereafter will not be converted into DF contracts. The existing T+2 settlement will apply.
Please contact your DR or contact us through the channels listed in our online trading portal https://einvest.affinhwang.com (select 'Contact Us' from the menu)